HerbaCRM
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Privacy Policy

Last updated: May 15, 2025

1. Introduction

Khufu FZCO ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal data:

  • Account Information: When you register for an account, we collect your name, email address, password, and professional information.
  • Profile Information: Information you provide in your user profile, such as your photo, biography, and professional qualifications.
  • Client Information: Information about your clients that you input into the Service, including their names, contact details, and health-related information.
  • Payment Information: When you subscribe to our paid services, we collect payment details, billing address, and transaction history.
  • Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, and the contents of your message.

2.2 Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity but may include:

  • Device and browser information
  • IP address
  • Operating system
  • Browser type and version
  • Pages of our Service that you visit
  • Time and date of your visit
  • Time spent on those pages
  • Unique device identifiers

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Service
  • Improve, personalize, and expand our Service
  • Understand and analyze how you use our Service
  • Develop new products, services, features, and functionality
  • Process transactions and send related information, including confirmations and invoices
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to comments, questions, and requests
  • Provide customer support
  • Send promotional communications, such as special offers or newsletters
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with third parties in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
  • Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • With Your Consent: We may share your information with your consent or at your direction.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Data Protection Rights

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. HerbaCRM SAS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

You have the following data protection rights:

  • The right to access, update, or delete the information we have on you
  • The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
  • The right to object to our processing of your personal data
  • The right of restriction - the right to request that we restrict the processing of your personal information
  • The right to data portability - the right to receive a copy of your personal data in a structured, machine-readable format
  • The right to withdraw consent - the right to withdraw your consent at any time where we relied on your consent to process your personal information

To exercise any of these rights, please contact us at privacy@herbacrm.com.

8. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: privacy@herbacrm.com
Postal Address: Khufu FZCO, DSO IFZA, Dubai Silicon Oasis, Dubai, UAE